Customer Service Certification Program

The Customer Service Certification Program (click here for CSCP brochure) provides all Henrico County employees a way to build competencies and earn recognition for professional development.

MISSION
To create a workforce that is responsive to the needs of internal and external customers.

PROGRAM OBJECTIVES

• Identify behaviors that enhance good customer service.
• Increase the proficiency of Henrico County employees in the areas of customer service delivery by offering a variety of learning opportunities focused on customer service skills.
• Create expectations by internal and external customers that Henrico County employees will deliver customer service above the norm.

CSCP FORMS

• Independent Study Contract
• Equivalency Review
• Independent Study Review
• Information Sheet
• Intent Form
• CSCP Emeritus Listing

For additional information, please contact the Employee Development & Training Division at 501-7201.

2010 CSCP Award recipients