Utility Bill Payment Information

Automatic Bank Account Withdrawal

The Henrico Department of Public Utilities bills customers for water and sewer services bi-monthly. You may continue to pay your utility bill as you normally do, or you may choose to use our new DIRECT UTILITY PAYMENT PROGRAM. This service will automatically deduct utility payments from your bank account, just like a mortgage or car payment, thus saving you the need to send utility payments by mail or making them in person.

It’s Easy, Fast & Free

Click on the link below for a copy of the authorization form. The form must be printed, completed, signed and returned to the indicated address along with a voided check. Once enrolled, utility bills will be mailed showing the new account balance and indicating when the automatic deduction will be made. There is no additional charge for this service.
Direct Payment Authorization Form (.pdf)

 

Other Ways to Make Payments

1. Payments may be made by mailing a check or money order with the top portion of the utility bill in the return envelope provided with the bill. You must attach proper postage to the return envelope. Payments may also be made in person at the Henrico Administration Annex, 4301 E. Parham Road or at the Henrico Eastern Government Center, 3820 Nine Mile Road.

    

2. You may also pay your Henrico County bills over the Internet or by telephone using your Visa, MasterCard, American Express or Discover Card. This service applies to utility bills, personal property taxes, real estate taxes and parking tickets.
   Visit the County’s official payments Website. To pay by telephone, call 1-800-272-9829. When prompted, enter jurisdiction code 1029. There is a nominal fee for using the online and telephone numbers.