1. What information will I need to provide to Henrico Social Services to be considered for emergency financial assistance with my rent?
  2. What programs does Henrico Social Services have that can help low-income households with utility payments, such as the electric, gas, oil or propane bills?
  3. What does the Heating Program of the Energy Assistance Program cover?
  4. What does the Crisis Program of the Energy Assistance Program cover?
  5. What does the Cooling Program of the Energy Assistance Program cover?

What information will I need to provide to Henrico Social Services to be considered for emergency financial assistance with my rent?
You will need to show Social Services (804-501-4001) proof of household income, a copy of the notice from the landlord specifying the amount of rent due, and documentation of what caused the citizen to fall behind in paying bills. To receive rental assistance an eviction notice or “pay or quit” notice is needed.

Citizens must be able to show that, if they receive assistance at this time, they will be able to maintain their bills in the future. Limited funds are available. The citizen is responsible for paying the remainder of the balance before Emergency Needs funds can be disbursed. Eligible citizens may receive only one payment in a twelve-month period.

 

What programs does Henrico Social Services have that can help low-income households with utility payments, such as the electric, gas, oil or propane bills?
The Energy Assistance Program assists low-income households in meeting their immediate needs. The program has three components:

  • Heating – The application period is from the second Tuesday in October through the second Friday in November.
  • Crisis – (Help with heating emergencies). Available November 1 through March 15.
  • Cooling – The application period is June 15 through August 15.

There is a recorded message about the Energy Assistance Program at (804) 501-4099. For additional information call (804) 501-4003.

 

What does the Heating Program of the Energy Assistance Program cover?
The Heating Program, a state program, covers the expense for the primary heating source, such as oil, gas and electric bills. Payments are paid after December 15 of each season for those eligible. A maximum is set by the state each year.

 

What does the Crisis Program of the Energy Assistance Program cover?
The Crisis Program, a state program, is intended to meet a household’s emergency heating need. Assistance offered includes one-time-only heat security deposit, portable heater for temporary use, purchases of heating fuel, payment of heat utility bill and/or heating equipment repair or purchase.

 

What does the Cooling Program of the Energy Assistance Program cover?
The Cooling Program, a state program, provides for the purchase or repair of cooling equipment and/or payment for electricity to operate cooling equipment.