Health Care

Health Care Documents & Forms | Health Care FAQs

Henrico County offers health care coverage through Southern Health. There are four plan choices:

• Care HMO
• Value HMO
• Care POS
• Value PPO

Each plan provides coverage for medical, hospitalization, prescription drugs, vision, behavioral health, and wellness services. A regional network is available for each of the plans. Southern Health members can use an urgent care facility and pay the PCP copayment when they receive care- even if urgent care is received outside the Southern Health Service area. Click here to view the Southern Health booklet, which outlines the benefit and each plan.

Medco will be the 2012 pharmacy provider for retail and mail order prescription drugs. Using the mail order pharmacy benefit provides savings on generic maintenance drugs. This applies to all four Southern Health plans.

Wellness Programs

• Preventive Services Flier
• Southern Health Vaccine Program (includes flu shots)
• Nutritional Counseling Program
  • Nutritional Counseling Program: Frequently Asked Questions
  • List of Registered Dietitians
  • Claim Form for Registered Dietitians
  • Claim Form for Members—submit only if Registered Dietitian does not file the claim
• Quit Smoking Program
  • Benefits of Quitting Smoking
  • Quit Smoking Program: Frequently Asked Questions

Henrico County Health Plan Resources

Southern Health Web site (Coventry Health Care)

• Find a Health Care Provider
• Vision Service Plan Web site
  • Find a Vision Service Program Doctor

Age 26 FAQs

Rates

• 2012 Plan Rates
• 2012 Double Contribution Rates
• Deductible Q&A

2012 Benefit Forms

• Enrollment/Change Form
• Qualifying Event Change Form
• Prescription Mail Order Form

Health Plan Documents

• Plan Document for County of Henrico Health Plan
• Southern Health Benefits Summary
• Southern Health Booklet (includes Pharmacy Formulary)
• Compliance Notices
• Notice of Privacy Practices

COBRA

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Health Care FAQs

What qualifying events allow me to make changes to my present coverage?
Qualifying events that allow changes to present health care coverage are:

• Marriage or divorce, of the employee
• Birth or adoption of a child by the employee
• Obtaining custody of a child (court documents must be provided)
• Death of employee's spouse or dependent
• Change in employment status of the employee or spouse
• Unpaid leave of absence of the employee or spouse
• Significant change in spouse's employer-provided health care coverage
• Dependent child no longer eligible for coverage

When can I make changes to my health care coverage if I have a qualifying event?
You may make a change to your coverage within thirty-one (31) days of the effective date of an approved qualifying event. If you have questions about qualifying events or other employee benefits, contact the Benefits Division of Human Resources at 501-7371 or benefits@co.henrico.va.us.

When can I expect to receive my ID card?
If you are a new employee, you should receive an ID card within ten (10) days. If you have made a change to your coverage, please allow seven to ten days.

I'm having a problem with a claim. Who can I call?
For all plans, call the Southern Health dedicated number for Henrico County at 1-866-533-5149. You may also review your claims by visiting the Southern Health Web site.

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