Henrico County offers health care coverage through Anthem. There are four plan choices:
- Premier HMO (Anthem HealthKeepers)
- Standard HMO (Anthem HealthKeepers)
- POS (Point of Service) (Anthem HealthKeepers)
- Out-of-Area PPO (Anthem KeyCare)
Each plan provides coverage for medical, hospitalization, prescription drugs, vision, behavioral health, and wellness services. Click here to view the Anthem HealthKeepers booklet, which outlines the benefits for the HMO and POS plans.
Express Scripts will be the 2013 pharmacy provider for retail and mail order prescription drugs. Using the mail order pharmacy benefit provides savings on generic maintenance drugs. This applies to all four Anthem plans.
- Anthem Tutorial for Accessing Healthy Lifestyles via Anthem.com
- Healthy Lifestyles Online Video
- Healthy Lifestyles Rewards Highlights
- Healthy Lifestyles – Member Experience
NurseLine and MyHealth Advantage:
ConditionCare (Disease Management):
Future Moms (Maternity Management):
- 2013 Anthem HealthKeepers Enrollment Guide (HMO and POS plans)
- 2013 Anthem KeyCare Enrollment Guide (Out-of-Area PPO plan)
- 2013 Anthem Service Area Map
- 2013 Anthem Health Care—What’s New?
- Information You Need to Know
- Find a Doctor
- Transition of Care (form can be found under “2013 Health Care Forms” below)
- Plan Summaries—see enrollment guides above for detailed information
- Side-by-Side Comparison of HMO & POS Plans
- Compare Plans
Summary of Benefits and Coverage (SBCs) – A new format required by health reform to help you compare plan benefits:
- Additional Services
- Age 26 FAQs
- Deductible Q&A – coming soon
- Enrollment/Change Form
- Qualifying Event Change Form
- Prescription Mail Order Form
- Transition of Care Form
- Plan Document for County of Henrico Health Plan (Summary Plan Description)
- Compliance Notices
- Notice of Privacy Practices
- Health Insurance Marketplace Notice
- Memo to Agency Heads & Key Officials – April 12, 2013
- Message to Supervisors – April 22, 2013
- Message to Employees – May 2, 2013
What qualifying events allow me to make changes to my present coverage?
Qualifying events that allow changes to present health care coverage are:
- Marriage or divorce, of the employee
- Birth or adoption of a child by the employee
- Obtaining custody of a child (court documents must be provided)
- Death of employee’s spouse or dependent
- Change in employment status of the employee or spouse
- Unpaid leave of absence of the employee or spouse
- Significant change in spouse’s employer-provided health care coverage
- Dependent child no longer eligible for coverage
Changes to your health care coverage must be consistent with your qualifying event.
When can I make changes to my health care coverage if I have a qualifying event?
You may make a change to your coverage within thirty-one (31) days of the effective date of an approved qualifying event. If you have questions about qualifying events or other employee benefits, contact the Benefits Division of the Department of Human Resources at 501-7371 or email@example.com.
When can I expect to receive my ID card?
If you are a new employee, you should receive an ID card within ten (10) days. If you have made a change to your coverage, please allow seven to ten days.
I’m having a problem with a claim. Who can I call?
For all plans, call Anthem Member Services at 1-800-421-1880. You may also review your claims by visiting the Anthem Web site.