Spring

Spring

March

5 & 12 Conflict Management
Learn the four steps to effective mediation so you are able to manage conflict more effectively among your employees. (Two Half Days)
5 newclass.jpgSo You Want To Be a Leader: Preparing for People Management
Explore the “leadership mindset,” look more closely at your fit for leadership, assess your readiness to supervise others, and prepare for that all-important interview. (One Day)
7 & 14 newclass_tech.jpgBusiness Writing
Learn how to correctly compose, format and proof email memorandums and standard business letters using Microsoft Word and Outlook. (Two Days)
11 & 18 From Telephones to Texting: Bridging Generational Differences
Discover key differences among the generations and understand each age group’s motivators and workplace expectations. (Two Half Days)
12 Excel 2007 – Data Management
Take control of and better manage data through the use of filtering and sorting, creating subtotal reports and custom masks, and protecting data. (One Day)
12 Retirement 101: Understanding Your Benefits
Plan now for successful retirement later by learning more about VRS, County benefits, and deferred compensation. (Half Day)
12 Retirement 102: Investment, Tax, and Legal Planning
Plan now for successful retirement later by learning more about tax and legal planning and financial planning. (Half Day)
13 & 20 newclass.jpgCompassionate Communication for Customer Service
Discover how much more effective you can be in tough situations by demonstrating compassion, and practice the Compassionate Communication Model with customers. (Two Half Days)
14 & 21 Feedback and Coaching for Performance
Join us to discover practical steps for delivering performance feedback, and use a step-by-step process for coaching employees to achieve their best and stop small performance problems before they grow. (Two Days)
17 newclass_tech.jpgOutlook EssentialsA convenient one-day combination level class that covers the most crucial features of Outlook! (One Day)
18 newclass_tech.jpgExcel 2007 – Pivot Tables
This class will provide in-depth training in the use of Microsoft Excel pivot tables to include creating, grouping and summarizing data. (One Day)
20 & April 3 Inclusive Leadership: Harnessing the Power of a Diverse Workforce
Assess your level of diversity awareness in a safe, non-judgmental environment, and gain insight into how behaviors promote or prohibit an environment where all employees feel respected and valued in the workplace. (Two Days)
24 newclass_tech.jpgMicrosoft Office Tips & Tricks
Learn the experts’ secrets for using the Microsoft applications more powerfully and efficiently through exploring crucial tips and tricks in a convenient one-day format. (One Day)
25 newclass.jpgChallenging Personalities: From Stress to Success!
This humorous and interactive workshop will help you improve your interactions with personality types you find difficult. (One Day)
25 & April 1 Conflict Management
Learn the four steps to effective mediation so you are able to manage conflict more effectively among your employees. (Two Half Days)
28 & April 4 Excel 2007 – Introduction
Take your data to a new level by learning how to use this spreadsheet application for creating, editing, formatting, and printing worksheets and charts as well as working with formulas. (Two Days)
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April

1 Office 2007 in the Workplace: Excel, Word & PowerPoint
Get started quickly with Office 2007 by learning the basics of Word 2007, Excel 2007, and PowerPoint 2007. (One Day)
2 & 9 newclass.jpgValues-Based Leadership: Managing Your Brand
Join us to define what differentiates you as a leader and recognize how your reputation is created through intentional actions that match your leadership values. (Two Half Days)
3 & 10 Leading in Times of Uncertainty
Join this dynamic workshop to learn how to lead with focus and optimism during chaotic times, trust your instincts, and make crucial decisions to move your organization forward. (Two Half Days)
8 Myers-Briggs Type Indicator (MBTI®) for Leaders
Discover how learning more about your personality preferences will help you make better decisions, analyze information, appreciate the differences among your team, and lead more effectively. (Half Day)
9 Excel 1-2-3 GO!
If you need to know it fast, join this class to explore the most crucial features of Excel. (One Day)
22 You’re a Supervisor: Now What?
This course will focus on strategies for managing the transition into supervision through creating and communicating team expectations, developing your employees, and delegating effectively. (Half Day)
23 newclass_tech.jpgMicrosoft Office Graphics
Grab your audience’s attention by enhancing your Word documents, Excel worksheets, Access forms and reports, and PowerPoint presentations with impressive visual effects. (Half Day)
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May

1 & 2 newclass.jpgDelivering A+ Customer Service
This highly interactive workshop focuses on key concepts and skills to help you manage a variety of customer service interactions including dealing with difficult, angry, and irate customers. (One and One-Half Days)
6 Building Your Conflict Competence
Discover how to avoid the most common interpersonal pitfalls and instead engage in constructive interactions to resolve conflict. (Half Day)
7 You’re a Supervisor: Now What?
This course will focus on strategies for managing the transition into supervision through creating and communicating team expectations, developing your employees, and delegating effectively. (Half Day)
8 newclass.jpgManaging Stress Effectively
Manage the negative aspects of stress through assessing your stress level, developing a personal stress-reduction action plan for both work and home, and practicing a variety of stress reduction techniques. (One Day)
13 & 20 The Complete Supervisor
Discover your unique leadership style, identify ways to develop your employees using the five building blocks of a team, and explore strategies for recognizing and rewarding accomplishments. (Two Half Days)
14 Myers-Briggs Type Indicator (MBTI®) for Leaders
Discover how learning more about your personality preferences will help you make better decisions, analyze information, appreciate the differences among your team, and lead more effectively. (Half Day)
22 & 29 The Complete Supervisor
Discover your unique leadership style, identify ways to develop your employees using the five building blocks of a team, and explore strategies for recognizing and rewarding accomplishments. (Two Half Days)
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June

3 Managing Change
Learn how to become more flexible in today’s demanding workforce by exploring ways to live with and manage continual change including managing transitions and dealing with the impact of change on others. (Half Day)
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