Customer Service Certification Program (CSCP)
The Customer Service Certification Program (click here for CSCP brochure) provides all Henrico County employees a way to build competencies and earn recognition for professional development.
To create a workforce that is responsive to the needs of internal and external customers.
- Identify behaviors that enhance good customer service.
- Increase the proficiency of Henrico County employees in the areas of customer service delivery by offering a variety of learning opportunities focused on customer service skills.
- Create expectations by internal and external customers that Henrico County employees will deliver customer service above the norm.
- Independent Study Contract
- Equivalency Review
- Independent Study Review
- Information Sheet
- Intent Form
- CSCP Emeritus Listing
- CSCP Abstract
For additional information, please contact the Employee Development & Training Division at 501-7201.
2010 CSCP Award recipients