Employee Development & Training

Employee Development and Training (ED&T) offers Henrico County Government employees cutting edge, innovative training courses, leadership and customer service certification programs, and career enrichment coaching. The award-winning Leadership Development Program provides a variety of resources to County supervisors, including one-on-one advising, leadership assessments, and training courses customized to the unique needs of employees who lead others. The Customer Service Certification Program offers one-on-one advising and classes with the goal of enhancing service to customers, both internal and external. The Career Enrichment Program provides tools, resources, and guidance to employees as they chart their career paths.

All County employees are eligible to attend the wide variety of courses in the Leadership/Professional Development and Customer Service categories, and managers may attend courses in the Management category. Partnering with several technology-training providers, the Technology courses provide employees with many ways to enhance their skills. See our Training Information page for registration information, locations, links to Individual Learning Plans, class descriptions, and more.

The Role of the Supervisor series is an award-winning blended learning program designed to meet the needs of newly-promoted and newly-hired supervisors. Courses in managing conflict, the disciplinary process, feedback and coaching, managing change, and more are part of this required series. When space allows, seasoned supervisors are eligible to attend the courses in this six-day series as well.

ED&T offers organizational consultations, specialized training for work groups, and resources to meet departmental succession management goals. For more information about these services, contact ED&T at 501-7207 or hol17@co.henrico.va.us.

The foundation for all of ED&T's programs is the County's nine core competencies. Employees work to meet these core expectations for their own development and for the success of their agencies and the County as a whole. ED&T provides the resources to ensure that County employees are able to excel in these nine competency areas and to reach their development goals.