In an Emergency:

Henrico Residents call: (804) 727-8484

Charles City/New Kent residents call: (804) 966-2496

TDD: (804) 727-8496

Individuals experiencing mental health and substance abuse crisis require immediate help. The Emergency Services Program provides an effective, rapid response to critical situations 24-hours a day, 7 days a week.

Services are directed toward adults and children and adolescents who are experiencing severe, acute symptoms of mental illness or emotional disorder, including risk of suicide, risk of danger to others, and emergencies related to alcohol or drug abuse or addiction.

When appropriate, services are provided to individuals who have suffered recent trauma, those who are experiencing overt psychotic symptomatology and victims of physical and sexual abuse. All these individuals experience a high degree of acute psychological stress, limited personal resources to deal with the stress and may well be dangerous to self or to others. They are generally considered to be in crisis and may suffer serious psychological and/or physical harm. These individuals require prompt, professional intervention.

Types of situations requiring immediate intervention include:

  • Acute suicidal situations
  • Violent behavior
  • Significant depression or anxiety
  • Alcohol or drug-related emergencies
  • Acute mental illness
  • Acute child and adolescent problems

Outpatient Emergency Services:

  • Telephone Counseling
  • Face-to-face Crisis Therapy for individuals, couples, and families
  • Psychiatric Evaluations
  • Chemotherapy
  • Pre-screening for hospitalization
    (voluntary and involuntary)

When someone requires intensive treatment, the Agency provides inpatient services through relationships with local private hospitals or state hospitals. Information about and referral to other community services are also provided when appropriate.

In an Emergency:

Henrico Residents call: ( 8 0 4 )  7 2 7 – 8 4 8 4


Charles City/New Kent residents call: ( 8 0 4 )  9 6 6 – 2 4 9 6

TDD: ( 8 0 4 )  7 2 7 – 8 4 8 4