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The Communications Center is staffed by professional communications personnel and is manned 24 hours a day, seven days a week to provide around the clock service to the citizens of Henrico County. Due to this high level of service Communications Officers are required to work a variety of shifts.
What are the duties of an Emergency Communications Dispatcher?
The Public Safety Dispatcher is a skilled emergency communication professional who receives emergency 911 and non-emergency requests for police, fire and rescue. The Public Safety Dispatcher must be able to determine the nature and urgency of incoming calls prioritize the calls and dispatch the appropriate emergency equipment.
This unique and demanding position requires the Public Safety Dispatcher to think quickly within procedural boundaries in responding to callers who may be emotional and/or uncooperative. Public Safety Dispatchers must also possess the ability to multi-task and have the ability to communicate well and react quickly in stressful situations and life threatening emergencies.
Qualifications for the position of Communications Officer:
- Minimum age: 18 years of age or older by the hiring date
- Must be a US citizen
- High School graduate or G.E.D. equivalent
- No felony convictions or habitual misdemeanor convictions
- Be of good character and reputation
- Have a favorable record of financial responsibility
- Possess the ability to speak clearly and distinctly, ability to hear and analyze situations and to react swiftly and rationally in high stress situations
- Ability to deal with citizens who are requesting aid or assistance in stressful situations
- Must be able to work assigned shifts including; days, evenings, midnights, weekends and holidays
- Must successfully complete all State mandated certification programs and the Emergency Medical Dispatcher Program within the time frames established by the Division
Starting salary is $34,039.23. Persons participating in the Career Development Program that achieve the level of Career Communications Officer receive a salary range of up to $77.325.24.
Stages of the hiring process:
- Submit an application online
- Successfully pass a pre-hire computerized test
- Background Investigation
- Staff Interviews
- Psychological evaluation
- Pre-employment Drug Screening
- Opportunity to observe in the Emergency Communications
- Final Notification
- Hire Date
- First you will go through a Basic Communications Academy.
- After the academy you will be paired up with a Communications Training Officer and go through each of the following phases of training:
- Phones – 200 hours
- Police Radios – 200 hours
- Fire Radios – 100 hours
- Teletype – 140 hours
- Paid holidays
- Paid sick leave
- Paid annual leave
- Educational leave
- Tuition reimbursement
- Medical Insurance
- Dental Insurance
- Life Insurance
- Long/Short Term Disability Insurance
- Workers Compensation Insurance
- Credit Union
- Paid Military Leave
- Career Development Program
What are the hours?
An Emergency Communications Center must be manned 24 hours a day, 365 days a year. This includes weekends, holidays and during inclement weather!!
Henrico Communications consists of three teams. One team works midnight shift, which is a permanent shift (meaning they do not rotate between other shifts). Midnight shift is from 10 p.m.- 8 a.m. The other two teams rotate between day shift (8 a.m. – 4 p.m.) and evening shift (4 p.m. – midnight). The two teams rotate every two weeks.
Can I pick which shift I work?
Unfortunately no. When you first begin as a Communications Officer, you must complete the
4-week Basic Communications Academy, which is held Monday through Friday from 8 a.m. to 4:30 p.m. After you complete the academy you are paired up with a Communications Training Officer on one of the three teams to go through the different phases of on-the-job training. You may or may not remain assigned to the same team on which you were training when your training is complete. In the future, after your training is complete, you may request a transfer to a different shift when openings are available.
Can I continue to go to college or work at another part-time job?
After you have completed your first year and are no longer in a probationary status, you may take college classes or work secondary employment. Once you have completed your training you can work overtime in the Communications Center.
What if I want to withdraw my application or don’t pass one of the phases of the hiring process?
If for whatever reason you would like to withdraw from the process at any time, please just let us know. This does not disqualify you from reapplying in the future. If you do not pass one of the phases of the hiring process for example if you do not pass the CritiCall computer test you are welcome to reapply and retake the test during the next process. You need only to go online to www.henricojobs.com during the next application acceptance period and again submit your application.
Any other questions?
Please contact Police Personnel at (804) 501-4806. Or, if you prefer, please submit this short form for more information.