Water, Sewer, and Refuse Collection services are provided by the Department of Public Utilities and are available in different areas of the County. Refuse Collection is an optional service where available. Contact us at 804-501-4275 for information on these services or to establish service with Henrico County. You may also complete and submit this application electronically or print and mail the completed application to the address listed below. It is advisable to call the County at 501-4275 to confirm receipt of this application and that your account has been established.

Private refuse collection services are also available throughout the County. Information on available companies can be found in various resources, such as the Internet, your local phone book and other publications.

 

 

 

 

 

Department of Public Utilities – Customer Privacy Notice

We follow strict standards to safeguard your personal information.  These standards include limiting access to data and regularly testing our security technology.  In the course of doing business, we may share data with others.  Personal information may be shared with others for the following reason:   In response to an unpaid bill, it may be shared with the State Debt Setoff Program, the Henrico County Finance Department or with our Collection Attorney.  We require anyone with whom we share your personal information to protect it.  We also require that they use it solely for the purpose for which it is shared.   Otherwise, we do not share any personal information about our customers or former customers unless authorized by the customer or as permitted by law.

You have the right to learn the nature and substance of any personal information about you in our files by making a request in person or upon written request.  You also have the right to be accompanied by a person of your choosing.  Should you feel any information we have in our files is inaccurate, incomplete or irrelevant, you may request correction, amendment or deletion of that information. A description of access and correction procedures will be sent to you upon your request.

 

Access and Correction Procedures

We strive to have accurate customer information in our records.  If you would like to review the information on your account, please contact a customer service representative at 804-501-4275 to review the information over the phone or to arrange to come into our office on Parham Road. If you feel any of the information on file is inaccurate, incomplete or irrelevant; submit a written request to have it changed and include any legal documentation supporting the change, i.e. marriage license, death certificate, etc.